Welcome to Nirvana Horizon. We are committed to delivering high-quality software development, digital transformation, cloud, cybersecurity, AI, and IT consulting services. This Refund Policy explains when refunds are available for our products and services.
Custom Software Development
Due to the bespoke nature of custom software development, all payments made for the following services are non-refundable once development has commenced:
- Website Development
- Mobile Application Development
- Enterprise Software
- ERP & CRM Systems
- API Development
- AI Solutions
- UI/UX Design
- Cloud & DevOps Services
If a project is cancelled by the client, the client shall pay for all work completed up to the cancellation date, including planning, design, development, testing, licensing, and third-party costs.
Software Licences & Digital Products
Payments for the following are non-refundable after access has been granted or the product has been delivered:
- SaaS subscriptions
- Software licences
- Digital downloads
- Source code (where ownership has been transferred)
- Templates
- Digital assets
Monthly Services
For recurring services including:
- Website Maintenance
- Managed Hosting
- Cloud Management
- Cybersecurity Monitoring
- DevOps Support
- Technical Support
Customers may cancel at any time before the next billing cycle. No partial refunds are issued for unused time within an active subscription period.
Project Delays
Refunds will not be provided where delays are caused by:
- Late client feedback
- Failure to provide required materials
- Scope changes
- Third-party providers
- Force majeure events
Defective Deliverables
If a delivered solution does not materially meet the agreed project specification, we will investigate and, where appropriate:
Correct defects
Provide updates
Replace faulty deliverables
Continue development until contractual milestones are achieved
Refund Eligibility
Requests should include:
Chargebacks
Customers agree to contact Nirvana Horizon before initiating a chargeback.
Fraudulent or unjustified chargebacks may result in suspension or termination of services.
Contact
For refund enquiries, reach our team directly: